Urgent Delivery:

• Extra charges apply for urgent garment delivery.

Free Pickup & Delivery:

• Laundry orders must weigh at least 4 KG for free pickup and delivery.

Changes to Terms:

• Ecobright can change these terms and conditions at any time without prior notice.

Timely Service:

• We strive for timely pickup and delivery, but delays may occur due to uncontrollable events. In such cases, no compensation, refunds, or discounts will be given.

Garment Inspection:

• Please check your garments when they are delivered.

Garment Care:

• We are not responsible for color fading, shrinking, or damage to embellishments/embroidery during the cleaning process.
• We will do our best to remove stains, but we are not responsible for stubborn or unremovable stains.

Customer Risk:

• All garments are accepted at the customer’s risk.

Delivery Time:

• Standard laundry delivery is within 60 hours.

Uncollected Garments:

• We are not responsible for garments not collected within 10 days of the scheduled delivery date.

Liability:

• We are not liable for loss or damage of garments due to fire, theft, or natural causes.

Pricing:

• Prices depend on garment complexity. Rates in the price list are indicative and minimal.

Cleaning Methods:

• We clean garments using various methods like emulsifiers, detergents, softeners, soft wash for delicate items, and technologies like perchloroethylene and hydrocarbon.

Dry Cleaning Delivery:

• Dry cleaning garments will be delivered within 90 hours.

Digital Presence:

• We are active on all social media platforms.

Jurisdiction:

• All disputes are subject to the jurisdiction of Pune courts.

Promotional Use:

• We may use images of your clothes for promotional purposes.

Price Variations:

• Prices may vary between stores and cities.

Garment Defects:

• We are not responsible for shrinkage, damage, cuts, holes, scratches, or stains that become apparent due to defective manufacturing, wear & tear, or environmental exposure during the wash process.

Stain Removal:

• We will do our best to remove stains or marks but cannot guarantee 100% removal. Customers cannot claim a reduction in charges for this reason.