EcoBright Laundry & Dry Clean Services believes in helping its customers as far as possible, and has therefore a liberal cancellation & refund policy. Under this policy:

• Upon checking the garments at store, if we found not fit for processing or any damage than we will inform customers. If ask to return than it will be returned to customer within 2 days.
• upon cancellation of  the order because of any reason by customer, then the request for return has to be placed within 2 hr of pickup of articles.
• Any extra amount paid by customer for retail order can be refunded by the company if customer ask.
• Balance available in “Prepaid” plans are non-refundable and can not be transferred to any other customer.
• User can cancel at any time before actual pick-up. No cancellation charges will be levied
• In case company deny to process any article because of any reason, the order amount for that article will be refunded to retail customer or will be added to prepaid balance for prepaid plan customer.
• Once order is punched and processed, order can’t be cancelled.
• In case of any damage while processing the garments or lost item then maximum refund amount will be 40% of the cost of garments, if the bill is produced or else 3 times the laundry & dry cleaning processing cost paid by customer for the particular garment.